Una encuesta…Tener un buen clima laboral en una organización es como tener salud, de hecho se dice que una compañía con buen ambiente es una compañía sana, pero ¿cómo sabemos que está sana? Hay diferentes formas de diagnóstico, pero una de las más populares es el “Estudio de Clima Laboral”, que se instrumentaliza en una encuesta. Estas pueden ser de lo más variado, con muchas o pocas preguntas, con identificación o sin ella, numéricas o descriptivas, para toda la plantilla o para grupos determinados, hechas en la organización o externalizadas, etc. …
La variedad es grande, pero lo más importante es saber que quiero obtener con ella. Si es un simple sondeo de opinión, es una pérdida de tiempo, dinero y no sirve para nada. Si es una búsqueda de información para la acción, su valor es altísimo.
Hay que definir muy bien el “qué” y el “como”. Si de verdad quiero obtener una opinión sincera y comprometida, debe ser absolutamente anónima (esto debe garantizarse), sencilla de contestar, fácil de enviar, muy clara y explicando muy bien el objetivo de la misma, y por descontado con un compromiso de cambio en función de los resultados.
Tu opinión será parte del Plan de Acción de la Compañía
Se recomienda que estos sondeos se hagan de forma periódica para ver si avanzamos o retrocedemos. Las preguntas deben ser muy claras y referidas a lo cotidiano, por ejemplo:
¿Cuántas veces se ha reunido contigo tu jefe en los últimos 6 meses?
¿Te ha comentado tu supervisor el plan de formación, desarrollo, etc. …?
¿Crees que los mensajes de la alta dirección son claros y frecuentes?
¿Tienes autonomía en tu tarea para poder desarrollar tu faceta creativa?
¿Cómo son las relaciones interpersonales?
¿Tus compañeros te ayudan a hacer mejor tu trabajo?
¿Te gusta tu trabajo? ¿Disfrutas con lo que haces?
¿Se cuenta contigo para hacer el Plan Estratégico Anual?
¿Crees que se están aprovechando tus talentos?
El sistema X que se implantó hace 6 meses, ¿Te es de utilidad?
¿La comunicación en general es buena?
¿Tu jefe delega en ti, te enseña, te ayuda? ¿Le puedes considerar tu maestro?
¿La alta dirección es coherente? ¿Convierte las palabras en hechos?
¿Crees que los productos lanzados el último año han alcanzado sus objetivos?
Los valores, misión, visión ¿son de verdad, el eje por el que gira toda la actividad de tu compañía?
¿Crees que esta compañía cuida todo lo referente a Prevención de Riesgos Laborales? etc. …
Un encuesta bien planteada, bien conducida y bien explotada es un filón de oro para obtener “feedback” y poder tomar decisiones muy focalizadas.
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